Frequently Asked Questions

Have a question?
You might find the answer in our Frequently Asked Questions section below!
Our team is available during business hours to assist you.

FREQUENTLY ASKED QUESTIONS

1. What type of products do you sell?

We offer a wide range of clothing including men’s, women’s, babies, kids, boys, and girls wear, as well as unisex collections.

2. Do you sell retail or wholesale only?

We primarily operate as a wholesale business.

3. What is your minimum order quantity?

Our minimum order is 100 pieces per order. Orders below this quantity will not be eligible for checkout on the website.

4. How do I place an order?

You can place an order directly through our website or contact us for assistance.

5. Can I cancel or modify my order after placing it?

Orders may only be modified or canceled before processing. Please contact us as soon as possible.

6. What payment methods do you accept?

We accept Mobile Money (MoMo), debit/credit cards, and other secure payment methods available on our website. (Reach out to us for any other payment type.)

7. Is my payment information secure?

Yes. All transactions are processed through secure and encrypted payment gateways.

8. Do you offer delivery?

Yes, we offer nationwide delivery at a cost.

9. How much does delivery cost?

Delivery fees vary depending on your location and will be communicated before shipment.

10. How long does delivery take?

Delivery times depend on your location and courier services.

11. Do you offer international shipping?

Currently, we primarily deliver within Ghana. Expansion to other regions may be available upon request

12. What is your return policy?

  1. Items can be returned within 7 days from the date you receive your order.

13. What items are eligible for return?

To qualify for a return, items must be:

  • Unused and unworn
  • In original condition
  • In original packaging with tags
  • Accompanied by proof of purchase
14. Are there items that cannot be returned?

Yes. Personal care items such as undergarments are not eligible for return.
Returns are only accepted for items that are defective, damaged, or stained upon delivery.

15. Do you offer refunds?

Yes. Once your return is received and approved, refunds are processed within 10 business days.

16. Who pays for return shipping?

Customers are responsible for return shipping costs.

17. Can I exchange an item?

We only replace items if they are defective, damaged, or stained. Please contact us to arrange an exchange.

18. How do you use my personal information?

We use your information to process orders, communicate with you, and improve our services.

19. Do you share my information with third parties?

We do not sell your data. Information is only shared with trusted service providers when necessary.

20. Are cookies used on your website?

Yes, cookies help improve your browsing experience and website functionality.

21. How can I contact you?

You can reach us through:

  •  Email: marketing@cottonplazastore.com
  • Phone: 0544919771
  • WhatsApp: 0544919771
  • Location: Ring Road Central, Accra